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These terms apply when you buy or use Sumrex. They include the information we must give you before you buy.
Last updated 3 October 2026 · Chronix Health Group Ltd (company no. 16663224)
Prices are in pounds sterling and include all taxes (inclusive of tax). We are not VAT-registered, so no VAT is added. There are no other charges.
Subscriptions are paid through Stripe. They renew automatically each month, or each year where an annual price is shown, until you cancel. Before any subscription renews automatically we email you a reminder: 30 and 7 days before an annual renewal, and 7 days before a monthly one. The reminder states the amount, the date it will be taken, what it is for, and how to cancel. Cancelling takes effect at the end of the period you have already paid for.
The consumer rights in sections 4 and 6 apply to the consumer plans: every plan marked “Consumer plan” above. Organisation Readiness and the Evidence Readiness Review are sold to care organisations for business use, and the consumer cancellation right does not apply to them. We still confirm every purchase in writing, and section 5 still applies to the Review.
The contract is formed when we confirm your subscription or purchase after payment. We then email you these terms and what you bought. That email is your durable copy, so please keep it.
You can cancel a consumer plan within 14 days of the day the contract is formed, without giving a reason. Use “Cancel and get a full refund” in Billing, or email support@sumrex.app before the 14 days end. You can use the model form below, but any clear statement will do.
Your subscription starts straight away, at your request. If you cancel within the 14 days we refund everything you paid, even if you have used the service. The Billing button refunds you straight away. If you email us, we refund you within 14 days of hearing from you.
Model cancellation form
(Complete and return this form only if you wish to cancel the contract.)
To Chronix Health Group Ltd, 11-13 Upper High Street, Epsom, Surrey, KT17 4QY, support@sumrex.app:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service: [your Sumrex plan], ordered on [date].
Name of consumer(s): __________
Address of consumer(s): __________
Date: __________
[*] Delete as appropriate.
The Review is digital content, your full report, supplied immediately on payment. At checkout we ask you to agree that you want it supplied before the 14-day cancellation period ends, and that you lose your right to cancel it once it has been supplied. If you would rather keep that right, do not agree; you can buy later. Your rights if the report is faulty or not as described are not affected.
After the first 14 days you can end a subscription at any time from Billing in your account. It stops renewing and you keep access until the end of the period you have paid for. The rest of that period is not refunded.
To complain, use Settings, then Complaints, in your account. We log it straight away, email you an acknowledgement and give you the date we will reply by: five working days from the day you make it. You can also email support@sumrex.app, and we will acknowledge your complaint within five working days.
Sumrex prepares figures and paperwork from the information you enter. You remain responsible for your own filings and decisions. Please keep your sign-in details secure.
These points are part of your contract and prevail over anything in these terms that appears to say otherwise:
Document templates. Sumrex's wizards prepare everyday documents from your answers to fixed questions. Sumrex is not a law firm, is not regulated by the Solicitors Regulation Authority and does not give legal advice. Using them creates no lawyer-client relationship, so what you enter is not protected by legal professional privilege. We give no warranty that a document suits your circumstances or reflects changes in the law since the template was last reviewed. A document is only as accurate as your answers, and Sumrex accepts no liability for omissions, typos or contradictions in them. The documents are for the law of England and Wales only.
Chronix Health Group Ltd is the controller for consumer accounts, as explained in our privacy notice. Care information may be recorded only about an adult who has capacity, has received the privacy notice and has personally given explicit, recorded consent. Do not create records about a child or about an adult who lacks capacity. Do not rely on being a relative, attorney or deputy, or on an emergency, as your basis for recording someone's care information.
Where an organisation contracts for a separate module in which we act only on its documented instructions, our data-processing terms apply to that module.
Nothing in these terms affects your statutory rights, including under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. These terms, and any dispute arising from them, are governed by the law of England and Wales.